Delivery information:

How we deliver

Deliveries are made either by Royal Mail or DHL dependant on size and destination of the order. With the option of next day delivery with insurance within the UK. Airmail to all countries outside UK. A signature will be required in most cases on receipt of the goods.

When we dispatch your order, we will send you an email confirming dispatch and if required with the tracking number and link to the postal or courier services website where you can follow the progress of your package in transit.

Delivery times

Subject to stock availability, we aim to process and dispatch all orders within 3 business days and you should receive delivery within a further 2-3 business days. For orders destined for outlying areas (i.e. Highlands & Islands, Channel Islands) delivery may take slightly longer.

No orders are dispatched until we have received full payment for the goods. For cheque orders, there will be a minimum period of 5 business days from when you placed your order until it is dispatched to allow time for your cheque to be received, paid in and cleared to our account.

Returns & Refunds

Satisfaction guarantee

Our aim is that you will be delighted with our products but if for some reason it does not meet your expectations. We offer a “no quibble” guarantee which means that if for any reason you are unhappy with your purchase you can return it to us within 7 days of purchase as long as it remains unused. We will be happy to provide you with an exchange or refund.

Faulty or defective goods

If an item is faulty it can be returned for a full refund or exchange.

To qualify for a refund or exchange the product must be in otherwise ‘as new’ condition and complete with any included accessories. Our returns policy does not cover faulty goods by accident, neglect or misuse.

Damaged goods

When accepting delivery of your order, please inspect your goods for any damage before signing. If you are unable to check the goods at the time of delivery, please sign for them as ‘unchecked’ If the goods supplied to you are damaged on deliver, you must notify us within 7 days.

Returns procedure

Before you return any items to us, you must contact us to obtain a returns number by sending an email to grannym.essentials@virgin.net. You will be provided with a returns number (RMA) which must accompany the items being returned. Without this number, returns will not be accepted. We will provide you with further instructions including the returns address at the time we issue you with this returns number.

For your protection, we strongly recommend that you return items by insured delivery as we accept no responsibility for goods that are lost or damaged while being returned to us.

Please note that you will be responsible for the costs of returning goods to us unless we delivered the item to you in error or the item is faulty. We will inspect all returned goods and refund the purchase price within 14 days of return. If you do not return the goods as required, we will deduct any part of the costs of returning the items to us not paid by you or the cost of collection incurred by us.

Please see below for our Privacy Policy and Terms and Conditions

Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

(1)        What information do we collect?

We may collect, store and use the following kinds of personal data:

[(a)       information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views;]

[(b)      information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including Name, Address and Financial Details);